Shipping policy

At FishFlexFishMox, we understand the importance of dependable order processing, careful packaging, and clear delivery information. This Shipping Policy explains how orders placed through FishFlexFishMox.com are processed, shipped, tracked, and delivered.

By placing an order with FishFlexFishMox, you agree to the shipping terms described below.

Order Processing

Most in-stock orders are processed and prepared for shipment within one business day after payment and order verification have been completed.

Business days are Monday through Friday, excluding federal holidays and other days on which shipping carriers are not operating normally.

Orders placed on weekends or holidays will normally begin processing on the next business day. Orders submitted after the applicable daily processing cutoff may also begin processing on the following business day.

Processing time refers to the time required to verify, prepare, package, and transfer an order to the shipping carrier. It is separate from the carrier’s estimated transit time.

Order Verification

Some orders may require additional review before shipment. This may include:

  • Payment authorization or fraud-prevention review;
  • Billing or shipping-address verification;
  • Confirmation of product availability;
  • Review of unusually large or repeated orders;
  • Compliance or shipping-restriction checks; or
  • Additional information requested from the customer.

If additional information is required, we may contact you using the email address or other contact information submitted with the order. A delayed response may delay shipment.

Free Standard Shipping

FishFlexFishMox may provide free standard shipping for eligible orders delivered within the continental United States.

Free shipping:

  • Applies only when shown as available during checkout;
  • Uses the standard shipping carrier and service selected by FishFlexFishMox;
  • Does not guarantee delivery by a specific date;
  • May not apply to Alaska, Hawaii, U.S. territories, military addresses, or international destinations; and
  • May be unavailable for certain oversized, restricted, or specially handled products.

Eligible free-shipping orders generally arrive within approximately 7–10 business days after shipment. This is an estimated transit window rather than a guaranteed delivery commitment.

Available Domestic Shipping Methods

Available shipping services, costs, and estimated delivery dates are displayed during checkout based on the delivery address, package size, product eligibility, and carrier availability.

Domestic shipping options may include:

  • Free Standard Shipping: Approximately 7–10 business days after shipment;
  • FedEx Ground: Approximately 5–7 business days after shipment;
  • FedEx 2Day: Approximately two business days after shipment;
  • FedEx Overnight: Delivery on the next eligible business day after shipment;
  • USPS Priority Mail: Approximately 2–5 business days after shipment; and
  • USPS Ground Advantage: Approximately 2–15 business days after shipment.

Not every shipping method is available for every order or destination. The options shown during checkout are the available options for that particular order.

Expedited Shipping

Customers who need an order more quickly should select an expedited shipping method during checkout when one is available.

Expedited transit time begins only after:

  • The order has been accepted;
  • Payment and any required verification have been completed;
  • The order has been processed and packaged; and
  • The package has been transferred to the shipping carrier.

Selecting expedited shipping does not eliminate order-processing time and does not guarantee same-day shipment.

Weekend and holiday delivery may not be included in the selected expedited service. For example, an overnight package shipped on a Friday may not arrive until the following business day unless the carrier specifically offers and confirms Saturday delivery.

P.O. Boxes

FedEx and certain express shipping services cannot deliver to a P.O. Box.

If you select FedEx or another service that requires a physical delivery location, you must provide a complete street address. USPS may be used when delivery to a P.O. Box is available and appropriate.

If an incompatible address is entered, we may contact you for a corrected address or select another available carrier. This may delay shipment or change the shipping cost.

Military Addresses

Orders sent to APO, FPO, and DPO addresses are generally shipped through USPS when service is available.

Military deliveries may require additional transit time and may be subject to military postal handling, security procedures, or destination restrictions outside our control.

Shipping Rates

To view available shipping rates and methods, add the desired products to your cart and proceed to checkout. Enter the complete shipping address to receive the available shipping options for that destination.

Shipping costs may be calculated using:

  • The delivery address;
  • The selected carrier and service;
  • Package weight and dimensions;
  • The number and type of products ordered;
  • Special-handling requirements; and
  • Current carrier rates.

International customs duties, taxes, brokerage fees, and import charges may not appear in the shipping rate displayed during checkout.

Estimated Delivery Times

All delivery windows are estimates and begin on the date the carrier accepts the package—not the date the order is submitted.

Delivery estimates do not constitute a guarantee. Actual delivery may be affected by:

  • Carrier delays or service interruptions;
  • Severe weather or natural disasters;
  • Weekends and public holidays;
  • High-volume shopping periods;
  • Transportation or logistics disruptions;
  • Incorrect or incomplete addresses;
  • Security or fraud-prevention reviews;
  • Remote or limited-service destinations;
  • Customs clearance procedures; or
  • Events outside the reasonable control of FishFlexFishMox.

FishFlexFishMox is not responsible for carrier delays after an order has been transferred to the carrier, but we will provide reasonable assistance when an eligible delivery issue occurs.

Shipping Confirmation and Tracking

When tracking is available, a shipping-confirmation email will be sent to the email address provided during checkout after the order has been prepared for shipment.

The confirmation may include:

  • The shipping carrier;
  • The tracking number;
  • A link to the carrier’s tracking page; and
  • An estimated delivery date when supplied by the carrier.

Tracking information may take up to 24–48 hours to become active after the shipping label is created. A label-created status does not always mean that the carrier has already scanned or transported the package.

Please review your email address carefully during checkout and check your spam or junk folder if you do not receive a shipping notification.

Multiple Packages

An order may be divided into multiple packages because of product availability, fulfillment location, carrier requirements, package size, or other operational considerations.

When an order is shipped in multiple packages:

  • The packages may arrive on different dates;
  • Each package may have a separate tracking number; and
  • Receiving one package does not necessarily mean that the entire order has been delivered.

Additional shipping charges will not be applied solely because we choose to divide an eligible order into multiple shipments.

Address Accuracy

Customers are responsible for entering a complete and accurate shipping address before submitting an order.

Please verify:

  • The recipient’s full name;
  • The street address and building number;
  • The apartment, suite, floor, or unit number;
  • The city, state, and ZIP code;
  • The country for international orders; and
  • Any delivery instructions required by the location.

FishFlexFishMox is not responsible for delays, delivery failures, misdelivery, or additional carrier charges caused by an incorrect, incomplete, outdated, or undeliverable address supplied by the customer.

Address Changes

Contact us immediately if you notice an error in your shipping address.

We will make a reasonable effort to update the address before fulfillment, but an address change cannot be guaranteed after an order has been submitted, processed, or transferred to the carrier.

Once a package has shipped, any address correction or package-intercept request is subject to the carrier’s rules and may involve additional charges. FishFlexFishMox cannot guarantee that a carrier will approve the requested change.

Returned-to-Sender Packages

A package may be returned to us because of:

  • An incorrect or incomplete address;
  • An unclaimed package;
  • A refused delivery;
  • An unavailable recipient;
  • Unpaid customs charges;
  • A prohibited or undeliverable destination; or
  • Another carrier or customs-related issue.

If a package is returned to us, we will review the order after it is received. The customer may be responsible for the original shipping cost, return-to-sender fees, address-correction fees, customs charges, and the cost of reshipping the order.

Any eligible refund may be reduced by non-refundable shipping and carrier costs, subject to our Return & Refund Policy and applicable law.

Refused Deliveries

Refusing a delivery does not automatically cancel an order or guarantee a full refund.

Refused packages may incur carrier return charges, customs fees, storage fees, or other expenses. Any eligible refund will be reviewed after the package has been returned and inspected.

Packages Marked as Delivered

If carrier tracking shows that a package was delivered but you cannot locate it, please:

  1. Confirm that the shipping address on the order is correct;
  2. Check your mailbox, parcel locker, porch, garage, side entrance, reception area, and other secure delivery locations;
  3. Ask household members, neighbors, building management, or reception staff whether they accepted the package;
  4. Allow until the end of the delivery day, as some carriers scan packages shortly before final delivery; and
  5. Contact the shipping carrier for additional delivery details.

If the package remains missing, contact us promptly at fishflexfishmox.help@gmail.com with your order number.

We may assist with an eligible carrier inquiry. However, a delivered tracking status does not automatically qualify an order for a refund or replacement.

Lost Packages

A package is not considered lost merely because tracking has not updated for several days. Shipping carriers may experience delayed scans or temporary transit interruptions.

If tracking has not updated beyond the carrier’s expected delivery window, contact us. When appropriate, we may submit a missing-mail request, carrier inquiry, or shipping claim.

Please do not submit duplicate claims directly with the carrier and FishFlexFishMox unless instructed, as this may delay the investigation.

Damaged Packages

Please inspect your package promptly after delivery.

If the shipment arrives visibly damaged, broken, leaking, incomplete, or otherwise compromised, contact us as soon as possible and no later than 14 calendar days after delivery.

Email fishflexfishmox.help@gmail.com and provide:

  • Your order number;
  • A description of the issue;
  • Photographs of the exterior shipping box;
  • Photographs of the shipping label;
  • Photographs of the internal packaging materials; and
  • Clear photographs of each damaged product.

Do not discard the product, shipping box, packaging materials, or label until the claim has been reviewed. These materials may be required by the shipping carrier.

Damaged-order resolutions are subject to our Return & Refund Policy.

International Shipping

International shipping may be available for eligible products and destinations. Available international methods will be displayed during checkout.

International shipping options may include:

  • DHL International: Approximately 4–6 business days after shipment; and
  • USPS International Priority Mail: Approximately 7–21 business days after shipment.

These estimates do not include customs-processing time and are not guaranteed.

International Customer Responsibilities

Before placing an international order, the customer is responsible for confirming that every ordered product may be legally:

  • Purchased from the United States;
  • Exported from the United States;
  • Imported into the destination country;
  • Possessed in the destination jurisdiction; and
  • Used for its stated purpose under applicable local laws.

By placing an international order, you accept responsibility for compliance with all laws, regulations, import restrictions, licensing requirements, and documentation requirements applicable to your destination.

Customs, Duties, and Import Taxes

International customers are responsible for all customs duties, import taxes, brokerage fees, handling charges, inspection fees, permits, and other charges imposed by the destination country, shipping carrier, customs agency, or governmental authority.

These charges are not controlled by FishFlexFishMox and may not be included in the product price or shipping amount paid during checkout.

We cannot declare an order as a gift, provide false customs information, or reduce the declared value of a shipment to avoid duties or taxes.

Customs Delays and Rejected International Orders

Customs authorities may inspect, delay, hold, reject, confiscate, return, abandon, or destroy an international shipment.

FishFlexFishMox does not control customs decisions and cannot guarantee international clearance or delivery approval.

Refunds will generally not be issued for international orders that are refused, rejected, confiscated, abandoned, destroyed, or returned because of:

  • Import restrictions;
  • Local laws or regulations;
  • Missing permits or documentation;
  • Unpaid duties, taxes, or customs charges;
  • The customer’s refusal to accept delivery; or
  • The customer’s failure to cooperate with customs or the carrier.

If an international package is returned to us in eligible condition, any possible refund will be reviewed under our Return & Refund Policy and may be reduced by shipping, customs, handling, return, or carrier charges.

Product and Destination Restrictions

Certain products may be unavailable for delivery to particular states, territories, countries, or jurisdictions because of carrier limitations, manufacturer restrictions, legal requirements, or operational considerations.

We reserve the right to refuse or cancel an order that cannot legally or reasonably be shipped to the requested destination. If we cancel an unshipped order for this reason, an appropriate refund will be issued to the original payment method.

Order Changes and Cancellations

Orders enter processing quickly. Once an order has been processed, packaged, fulfilled, or transferred to the carrier, it may no longer be possible to change or cancel it.

To request an order change or cancellation, contact fishflexfishmox.help@gmail.com immediately. Submitting a request does not guarantee that the change or cancellation can be completed.

Carrier Responsibility

After a package is transferred to the shipping carrier, the carrier is responsible for transportation and delivery according to its service terms.

FishFlexFishMox is not responsible for delays or failures caused by carrier operations, severe weather, customs procedures, transportation interruptions, natural disasters, government actions, incorrect customer information, or other circumstances outside our reasonable control.

Nothing in this section limits any customer rights that cannot legally be excluded.

Policy Updates

We may update this Shipping Policy periodically to reflect changes in carriers, shipping services, delivery coverage, costs, legal requirements, or business operations.

The Shipping Policy published on FishFlexFishMox.com at the time of purchase will generally apply to the order unless otherwise required by law.

Contact Information

For questions about shipping, tracking, delivery, or an existing order, contact:

FishFlexFishMox
2458 Commerce Harbor Drive
Suite 310
Jacksonville, FL 32218
United States

Email: fishflexfishmox.help@gmail.com
Website: https://fishflexfishmox.com/